- If you are not completely satisfied with an item, we want to quickly solve the problem. We will gladly replace or exchange the item or even refund the amount you paid. We encourage you to tell us the problem via Whatsapp/E-mail to our customer service along with picture/video and order number. Then we will try our best to help.
- It applies only to the original purchaser of the Product that was purchased from our official website only. For products purchased from authorized retailers, please get in touch with them for warranty verification.
- To ensure warranty claims are genuine Rock/rock space products, our support team may require a receipt to complete your claim.
- The warranty will not cover product failure due to defects or malfunction caused by misuse, abuse, or use with improper or faulty equipment.
- Any product that proves to be defective in material or workmanship within a short period of receiving.
- Warranty Return shipping fees and reshipping fees will be bear by the buyer. (Reshipping fees will bear by the seller if the product is defective as the result of our error.)
- Rock/rock space will not provide any replacement or warranty in an event of screen breakage or damage even after installing our screen protector.
- In some cases, you may be required to include a video or photo of the defective product for proof to refund or replace the product.
- You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
- An order cannot be canceled once the item has been delivered/Shipping to you.
- If your return is approved, we will initiate a refund to your original method of payment within 7 business days.